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on orders over $50 Valid in the U.S. only

Shipping & Returns

Shipping Policy

Every effort will be made to ship your order as quickly as possible. Orders are normally shipped within 24 hours. Orders shipped within the United States are normally delivered withing 2-3 business days or faster depending on the shipping method

Product Instructions

Instructions are not included with our products. To get instructions click on the Instructions link or Contact Us

Discrete Shipping

Your privacy is our top priority. All orders are shipped in plain packaging. No labels or name brands are displayed on the package. Only your name and address. 

International Orders

Delivery times vary depending on the method of shipment and delays may be caused by the customs office. Please read below for our polices on the different shipment methods offered. Also

DHL This is the most recommended option for international orders.

United Parcel Service (UPS) We offer a wide range of shipping options through UPS.

USPS First Class
Within the United States this normally takes 2-5 business days. (This is an estimate only, not a guarantee).

USPS First Class International 
Delivery times vary depending on the country. It can range anywhere from 8 business days to 8 weeks depending on the country and the exact location. Actual number of days may vary based on origin, destination, and customs delays.WE WILL NOT BE RESPONSIBLE FOR LOST SHIPMENTS USING THIS OPTION. While this option is common in some countries, because of the lack of security it can be an extreme risk other countries. If you are unsure of the safety of mail from the U.S. it is recommended that you use the Express Mail Service(EMS). The EMS service is guaranteed and has tracking information. We insure all EMS packages up to a value of $100.00 USD, if you wish to purchase more insurance, please contact us when you place your order.

USPS(Priority Mail International® Flat Rate Envelope)

Normally takes 6-10 business days. Actual number of days may vary based on origin, destination, and customs delays.

USPS Express Mail Service (EMS)

Within the United States delivery normally takes 24hrs. Outside the United States delivery normally takes anywhere from 8-10 business days. This service also has online tracking and is delivery is guaranteed. Actual number of days may vary based on origin, destination, and customs delays.

PayPal Checkout

Please be aware that if you choose to click on the PayPal button to checkout quickly without creating an account, the website will automatically create an account for you and email you a password. However, the order will NOT have a telephone number. It is strongly advised that you login and add a telephone number to your account.  We never share any of your personal information with anyone, but a phone number is required for an international shipment. It could really help in case a package is delayed or lost.



If you are not satisfied with X-Cream, X-Lotion, and/or X-Lotion ED you may return these products within 60-days from the date of purchase. To return a product please use the contact form and request a return authorization number. Please note that due to sanitary reasons, the following items are non-refundable if they have been used - all pumps, x-gripper, kegal weights.


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